Big Ticket Contact Number: Big Ticket Abu Dhabi is one of the UAE’s most trusted and long-running raffles, famous for turning ordinary lives into millionaire success stories. With millions in cash prizes, luxury cars, and monthly draws, it attracts thousands of participants worldwide.
However, with its popularity, many fake messages and scam calls circulate online. To stay safe, it’s important to contact only official Big Ticket representatives through verified numbers and channels.
This guide lists the official Big Ticket contact number, email, online support options, and fraud-prevention tips to help you connect securely.
Big Ticket Contact Information
| Category | Details |
|---|---|
| Customer Support (UAE) | +971 2 201 9244 |
| Customer Support (International) | +971 2 201 9244 |
| Email Address | help@bigticket.ae |
| Official Website | www.bigticket.ae |
| Working Hours | Monday – Sunday: 10:00 AM to 10:00 PM (GST) |
| Head Office Location | Big Ticket Abu Dhabi, Abu Dhabi International Airport, UAE |
| Social Media Support | Available via Facebook, Instagram, X (Twitter) |
| Live Chat Option | Available on the official website |
| Ticket Purchase Helpline | +971 2 201 9244 (same number for WhatsApp assistance) |
| Prize Claim Support | Email: winners@bigticket.ae |
Official Big Ticket Contact Number
Customer Service Number: +971 2 201 9244
This is the official Big Ticket Abu Dhabi contact number for all inquiries, including:
- Ticket purchase assistance
- Winner verification
- Account or payment issues
- Fraud or suspicious activity reports
Working Hours: Sunday to Saturday, 10 AM – 10 PM (UAE time)
Always call only this number — Big Ticket does not operate through any WhatsApp, Telegram, or unofficial helplines.
Official Email Support
Email ID: help@bigticket.ae
If you prefer to write to customer service, send an email including:
- Your full name (as registered on Big Ticket)
- Ticket number or order ID
- Issue description
Example:
Subject: Prize Claim Query – Series 280
Body: “Dear Team, I received a message about a winning ticket. Kindly confirm if Ticket 035350 is genuine.”
Tip: Always send your email from your registered Big Ticket account address to ensure faster response.
Big Ticket Online Contact Form
For quick help, visit the official website’s “Contact Us” page:
https://www.bigticket.ae/contact-us
Steps to submit your request:
- Choose your Enquiry Type (Ticket Purchase / Account / Prize Claim).
- Enter your Email Address.
- Optionally include Order Number for faster tracking.
- Attach documents if needed (.PDF, .JPG, .JPEG, .PNG; max 5 MB).
- Click Send to submit your query.
You’ll receive a response from an official @bigticket.ae address within 24-48 hours.
Big Ticket Store Locations
| Store Name | Location | Contact Number | Services Available |
|---|---|---|---|
| Abu Dhabi International Airport | Arrivals Terminal | +971 2 201 9244 | Ticket Purchase, Winner Verification |
| Al Ain Airport | Departure Lounge | +971 2 201 9244 | Ticket Purchase |
| Online Portal | www.bigticket.ae | — | Online Booking, Results, Promotions |
Visitors in the UAE can also buy tickets directly from these airport counters or online through the official website.
Report Fraud or Suspicious Activity
Big Ticket takes fraud prevention seriously and urges all participants to remain alert.
If you suspect any fake messages or calls:
- Call: +971 2 201 9244
- Email: help@bigticket.ae
- Website: www.bigticket.ae/fraud-awareness
Remember:
- Big Ticket does not charge fees to claim prizes.
- It has no official app.
- Prize notifications are always listed on the official winners’ page.
Verify all messages against the winners’ list at https://www.bigticket.ae/winners-club.
Official Social Media Channels
Follow only verified (✔) Big Ticket profiles:
- Facebook: facebook.com/bigticketabudhabi
- Instagram: instagram.com/bigticketuae
- YouTube: youtube.com/@bigticketuae
Avoid engaging with fake profiles or unofficial giveaway pages that ask for money or personal details.
Do’s and Don’ts – Big Ticket Contact & Customer Support
| Category | Do’s | Don’ts |
|---|---|---|
| Contacting Support | Call the official Big Ticket helpline +971 2 201 9244 for any inquiries. | Don’t contact numbers or pages not listed on the official Big Ticket website. |
| Email Communication | Use help@bigticket.ae or winners@bigticket.ae for verified communication. | Avoid sharing personal details or ticket info over unverified email addresses. |
| Ticket Purchase | Always buy tickets from the official Big Ticket website (www.bigticket.ae) or at Abu Dhabi Airport counters. | Don’t buy tickets through third-party resellers or social media sellers. |
| Payment Security | Use secure payment methods (credit/debit cards) through the official platform. | Never share your OTP or banking details with anyone claiming to be from Big Ticket. |
| Claiming Prizes | Contact winners@bigticket.ae for official prize claim instructions. | Don’t believe calls or messages claiming fake winnings. |
| Social Media | Follow verified Big Ticket accounts on Facebook, Instagram, and X (Twitter). | Don’t click suspicious links shared in unofficial groups or pages. |
| Visiting Office | Visit the Abu Dhabi International Airport Big Ticket counter for any in-person support. | Don’t go to unauthorized locations or individuals posing as agents. |
FAQs
1. What is the official Big Ticket contact number in the UAE?
The official Big Ticket Abu Dhabi customer care number is +971 2 201 9244. You can call this number for inquiries related to ticket purchases, winners, or promotions.
2. Can I contact Big Ticket through email?
Yes, you can email help@bigticket.ae for general queries and winners@bigticket.ae for prize-related questions.
3. What are the working hours of Big Ticket customer support?
Big Ticket customer service is available daily from 10:00 AM to 10:00 PM (GST), including weekends and holidays.
4. Is there a WhatsApp number for Big Ticket?
Currently, Big Ticket offers WhatsApp assistance through the same helpline +971 2 201 9244, making communication quick and convenient.
5. Where is the Big Ticket office located?
The Big Ticket head office is located at Abu Dhabi International Airport, United Arab Emirates.
6. How can I contact Big Ticket from outside the UAE?
International customers can reach Big Ticket using the same contact number +971 2 201 9244 or by emailing help@bigticket.ae.
7. Does Big Ticket have social media support?
Yes. You can message the official Big Ticket accounts on Facebook, Instagram, and X (Twitter) for assistance or updates on promotions and draws.
8. Can I visit the Big Ticket office in person?
Yes, visitors can reach the Big Ticket counter located at Abu Dhabi International Airport for ticket purchases or prize collection.
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