Sukoon Insurance: Trusted Insurance Solutions with Over 50 Years of Excellence -

Sukoon Insurance, formerly known as Oman Insurance Company, stands as one of the leading insurance providers in the UAE and Oman. With a legacy dating back to 1975, Sukoon has earned a reputation for offering comprehensive insurance products and services tailored for individuals and businesses alike. Rebranded in 2022, Sukoon continues to innovate and lead with customer-centric solutions backed by strong financial stability and a wide operational reach.

Aspect	Details
Company Name	Sukoon Insurance (formerly Oman Insurance Company)
Founded	1975
Headquarters	Dubai, United Arab Emirates
Ownership	Majority owned by Mashreq Bank
Chairman	Abdul Aziz Abdullah Al Ghurair
CEO	Jean-Louis Laurent Josi
Number of Employees	Over 650
Branches	11 branches across UAE, plus 2 agency-managed branches in Sharjah and Dubai
Regional Presence	UAE, Oman, Qatar, Turkey (subsidiary: Dubai Starr Sigorta)
Key Insurance Products	Life, Health/Medical, Motor, Property, Travel, Trade Credit, Engineering, Marine, Aviation
Digital Services	mySukoon app for policy management, claims, eCards, real-time motor policy issuance (STP)
Partnerships	Bupa (health plans), Generali (retirement, home insurance), Coface (trade credit insurance)
Customer Satisfaction	86% (as of 2023)
Financial Strength	Publicly listed, strong financial stability with over 50 years of market presence
Contact Info	Phone: +971 4 334 5955, Website: sukoon.com

Table of Contents

History and Background

Founded in 1975 by Abdullah Al Ghurair, Oman Insurance Company was one of the pioneers in the UAE’s insurance sector. Over the decades, it expanded its offerings and footprint, serving millions of customers with trust and reliability. In October 2022, the company rebranded to Sukoon Insurance, symbolizing peace of mind—a core value reflected in its products and services. Majority-owned by Mashreq Bank, Sukoon is helmed by CEO Jean-Louis Laurent Josi and Chairman Abdul Aziz Abdullah Al Ghurair, steering the company towards modern, innovative insurance solutions.

Comprehensive Products and Services

Sukoon Insurance offers a diverse portfolio of insurance products catering to various needs:

Life Insurance: Secure your family’s future with tailored life insurance plans.
Health/Medical Insurance: Extensive health coverage options including individual and corporate plans.
Motor Insurance: Flexible policies covering all types of vehicles with fast claim processing.
Property Insurance: Protection for your home and assets against unforeseen risks.
Travel Insurance: Comprehensive coverage for travel-related emergencies and inconveniences.
Trade Credit Insurance: Safeguard your business receivables and mitigate credit risks.
Specialized Insurance: Including engineering, marine hull, aviation & space, energy, marine cargo, and liability insurance.

This broad spectrum ensures that Sukoon can meet the insurance requirements of both personal and commercial clients effectively.

Operational Reach and Infrastructure

With its headquarters in Dubai and 11 branches across the UAE, Sukoon Insurance provides convenient access to services. The company employs over 650 professionals and has an extensive network of agents and brokers. Beyond the UAE, Sukoon operates in Oman, Qatar, and Turkey through subsidiaries, expanding its reach across the region.

Technology and Innovation

Sukoon is at the forefront of digital innovation in the insurance sector. It was the first in the UAE to implement Straight Through Processing (STP) for real-time motor policy issuance, significantly enhancing customer experience by reducing processing times. Their digital platforms, including the user-friendly mySukoon app, allow customers to manage policies, make claims, and access insurance documents conveniently from their smartphones. The company is also leveraging AI technology to streamline life insurance assessments and approvals.

Strategic Partnerships

To offer comprehensive and world-class insurance solutions, Sukoon Insurance has forged key partnerships with global industry leaders:

Bupa: Exclusive local insurer and administrator of Bupa’s international health plans in the UAE.
Generali: Partnered to provide retirement insurance plans and high-net-worth home insurance.
Coface: Collaborates for trade credit insurance, protecting businesses from credit risks.

These alliances strengthen Sukoon’s product offerings and deliver enhanced value to customers.

Customer Experience and Satisfaction

Customer satisfaction lies at the heart of Sukoon’s operations. The company focuses on quick, transparent claims processing, digital accessibility, and personalized service. The mySukoon app streamlines policy management, allowing customers to file claims, track reimbursements, and access eCards instantly. With an 86% customer satisfaction rate as of 2023, Sukoon continuously innovates based on user feedback to improve service quality.

Why Choose Sukoon Insurance?

Choosing Sukoon Insurance means trusting a brand with:

Financial strength and stability supported by decades of performance.
A comprehensive range of insurance products tailored to diverse needs.
A wide regional presence with accessible branch offices and digital platforms.
Innovative technology solutions offering ease and efficiency.
An experienced and customer-centric team dedicated to your peace of mind.

How to Get Started with Sukoon Insurance

Getting insured with Sukoon is straightforward:

Visit their official website or download the mySukoon app from the Apple App Store or Google Play.
Contact their customer service at +971 4 334 5955 or visit one of their branches across the UAE.
Choose from individual or business insurance plans.
Easily manage your policies and claims online or through the app.

Frequently Asked Questions (FAQs)

Q1: What types of insurance does Sukoon offer?
A1: Sukoon provides life, health, motor, property, travel, trade credit, and specialized insurance like marine and aviation.

Q2: Can I manage my policy online?
A2: Yes, Sukoon offers the mySukoon app for convenient online policy management and claims processing.

Q3: Is Sukoon Insurance financially stable?
A3: Yes, Sukoon has a strong financial foundation with over 50 years of market presence.

Q4: Does Sukoon operate outside UAE?
A4: Yes, it operates in Oman, Qatar, and Turkey through subsidiaries.

Conclusion

With a rich history, innovative solutions, and a customer-first approach, Sukoon Insurance is a trusted partner for all your insurance needs in the UAE and beyond. Whether you need personal or business insurance, Sukoon offers reliable protection backed by decades of experience and modern technology. Explore their products today to secure your peace of mind.